customer relationship management

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Related to Collaborative CRM: Customer relationship management, analytical CRM

customer relationship management

n
(Industrial Relations & HR Terms) the practice of building a strong relationship between a business and its customers and potential customers. Abbreviation: CRM
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The customer centric Customer Relationship Management (CRM) Solution consists of a powerful combination of collaborative CRM software, latest web & mobile technologies and business process automation, certified by more than 1,000,000 cloud end-users across all business verticals.
In terms of process & function CRM can be broadly categorized in four segments - Operation CRM, Analytical CRM, Sales Intelligence CRM and Collaborative CRM.
Analytical CRM handles a full range of data collected from operational and collaborative CRM, and, based on the results, it brings, i.
TietoEnator said that its solution would allow the operator to start the next stage of developing the existing collaborative CRM system.
NET' technology and is designed to enable companies to implement collaborative CRM operations.
ePeople, a provider of collaborative CRM products, has announced ePeople Teamwork 4.
Meta Group argues that operational and collaborative CRM issues have monopolized mind share, while analytical story has been overlooked, but expects that to change quickly as the success stories (recent IPOs include Broadvision and Epiphany) pile up.
For brokers, the $99 price tag, together with the collaborative CRM built into each website, will allow every agent in the brokerage to have a personalized website," says Lynn.

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