customer relationship management

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Related to Collaborative CRM: Customer relationship management, analytical CRM

customer relationship management

n
(Industrial Relations & HR Terms) the practice of building a strong relationship between a business and its customers and potential customers. Abbreviation: CRM
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In terms of processes & functions, CRM can be broadly categorized into four segments - Operational CRM, Analytical CRM, Sales Intelligence CRM and Collaborative CRM.
New Collaborative CRM Uses Follows, Comments, @Mentions and Notifications to Make Small Businesses More Communicative and Productive
Analytical CRM handles a full range of data collected from operational and collaborative CRM, and, based on the results, it brings, i.
NET' technology and is designed to enable companies to implement collaborative CRM operations.
ePeople, a provider of collaborative CRM products, has announced ePeople Teamwork 4.
Meta Group argues that operational and collaborative CRM issues have monopolized mind share, while analytical story has been overlooked, but expects that to change quickly as the success stories (recent IPOs include Broadvision and Epiphany) pile up.
For brokers, the $99 price tag, together with the collaborative CRM built into each website, will allow every agent in the brokerage to have a personalized website," says Lynn.
Leads generated in HubSpot are automatically transferred to BlueCamroo for sales follow-up using BlueCamroo's powerful and flexible collaborative CRM tools.
In terms of process & function CRM can be broadly categorized in four segments - Operation CRM, Analytical CRM, Sales Intelligence CRM and Collaborative CRM.
1), so that it is now a fully portal-based product that is, according to John Grozier, group director of product marketing for mySAP CRM, a people-centric solution designed to provide connected CRM, collaborative CRM, people-centric CRM and industry-centric CRM to its users.
Meantime, analysts at Meta Group say its time to move on from the operational and collaborative CRM issues which have monopolized mindshare, to "the equally valuable analytical story," which it believes has been relatively ignored.
She previously held Vice President of Marketing roles at industry leading software companies Autodesk, Baan and Adobe Systems, as well as start-ups including PSS Systems, a developer of information retention solutions, and ePeople, an on-demand, collaborative CRM provider.

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