outsourcing(redirected from Customer Service Outsourcing)
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Related to Customer Service Outsourcing: Call Centers
tr.v. out·sourced, out·sourc·ing, out·sourc·es
1. To delegate (a task, function, or responsibility) to an independent provider: "Most retailers outsource the bulk of their manufacturing to Third World countries, where labor is dramatically cheaper" (James Surowiecki).
2. To relocate or transfer (jobs) to another labor market: "Although the absolute number of jobs outsourced from developed countries to China remains small, the threat that firms could produce offshore helps to keep a lid on wages" (The Economist).
1. (Commerce) the act of subcontracting (work) to another company
2. (Commerce) the act of buying in (components for a product) rather than manufacturing them
outsourcing[ˌaʊtˈsɔːrsɪŋ] n [work] → externalisation f
n (Econ) → Auslagerung f, → Outsourcing nt