outsourcing

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Related to Customer Service Outsourcing: Call Centers

out·source

 (out′sôrs′)
tr.v. out·sourced, out·sourc·ing, out·sourc·es
1. To delegate (a task, function, or responsibility) to an independent provider: "Most retailers outsource the bulk of their manufacturing to Third World countries, where labor is dramatically cheaper" (James Surowiecki).
2. To relocate or transfer (jobs) to another labor market: "Although the absolute number of jobs outsourced from developed countries to China remains small, the threat that firms could produce offshore helps to keep a lid on wages" (The Economist).

outsourcing

(ˌaʊtˈsɔːsɪŋ)
n
1. (Commerce) the act of subcontracting (work) to another company
2. (Commerce) the act of buying in (components for a product) rather than manufacturing them
Translations
outsourcing

outsourcing

[ˈaʊtsɔːsɪŋ] N (Comm) [of labour] contratación de mano de obra que no pertenece a la empresa
the outsourcing of componentsla adquisición de componentes de fuentes externas

outsourcing

[ˌaʊtˈsɔːrsɪŋ] n [work] → externalisation f

outsourcing

n (Econ) → Auslagerung f, → Outsourcing nt
References in periodicals archive ?
CSU, with approximately 6,000 employees in five locations throughout Brazil, handles over 35 million interactions per year through its customer service outsourcing unit, CSU.
In turn, CrysTelCall CEO, Ramez Kalis, commented, "As a leader in contact center and customer service outsourcing, CrysTelCall is proud to partner with Airport International Group to provide QAIA and its travelers with superior around-the-clock customer service support.
com)-- Conectys, the global multilingual outsourcing solutions provider, is delighted to announce that it has won a Gold Stevie[R] Award in the "Contact Center or Customer Service Outsourcing Provider of the Year" category at the tenth annual Stevie Awards for Sales & Customer Service.
In the Philippines, telemarketing and customer service outsourcing are growing particularly fast.
Customer service outsourcing firm C3/CustomerContactChannels said it has opened a new customer contact center in Guatemala City, Guatemala to serve its client base.
According to Brian Schoenbaechler, president of SBC Fulfillment, the system has simplified order entry, allowing the company to once again focus on its core business of providing a variety of services that include kitting and packaging, warehousing and distribution, e-commerce, customer service outsourcing, and accounting outsourcing for businesses worldwide.
outsourcing, this may put a crimp in the popularity of India as a customer service outsourcing destination, as India does not generally offer European languages other than English, though it may prove a boon to the Philippines, which, as a former Spanish colony, frequently offers Spanish language support.

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