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customer relationship management

   Also found in: Acronyms, Encyclopedia, Wikipedia, Hutchinson 0.03 sec.
customer relationship management
n
(Business / Industrial Relations & HR Terms) the practice of building a strong relationship between a business and its customers and potential customers Abbreviation CRM


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TITLE: The CRM Handbook: A Business Guide to Customer Relationship Management AUTHOR: Jill Dyche ISBN: 0-2017-30626 PUBLISHER: Addison-Wesley PUBLICATION DATE: August 2001 LENGTH: 279 pages PRICE: $27.
The CRM Handbook by Richmond, Heather / Information Management Journal
As a result, customer relationship management is beginning to gain a foothold in the health-care industry.
Giving Customers Full Attention: Health insurers must refocus ... by Ostling, Geraldine / Best's Review
CHICAGO -- The Americas' SAP Users' Group (ASUG), the world's largest customer-run community of SAP professionals, is hosting a Customer Relationship Management (CRM) Forum October 22-25 at the JW Marriott Starr Pass Resort in Tucson, Arizona.
Americas' SAP Users' Group to Host Customer Relationship Management ... by Business Wire
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Customer Relation Unit
Customer Relational Automated Management System
Customer Relational Marketing
Customer relations
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