Sue Timmins (also known as Sue Kelly) is a 41-year-old professional comedian and computer help desk analyst
com/), the world's largest membership association for help desk, IT service and support professionals and the premier certification body for the industry has announced the 2007 winner of the Global Help Desk Analyst
of the Year Award, Bimpe Oyelese, who works at the World Bank as a contractor for CIBER, Inc.
In support of these updated standards, HDI has released two new courses and certifications: HDI Support Center Analyst and Support Center Manager, and retired several courses and certifications, including HDI Help Desk Analyst
Boot Camp, HDI Help Desk Manager and STI's Certified Help Desk Professional, Certified Help Desk Manager and Certified Team Lead.
the leading provider of Document Process Automation(TM), solutions and HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced the winner of its Local Chapter Help Desk Analyst
of the Year: Karen Kline and the TriHDI Chapter of HDI.
HDI certifies at four levels: HDI Customer Support Specialist (HDI CSS), HDI Help Desk Analyst
(HDA), Support Center Team Lead (HDI SCTL) and HDI Help Desk Manager (HDI HDM).
HDI provides training and certification at four levels: Customer Support Specialist (HDI CSS), Help Desk Analyst
(HDI HDA), Help Desk Manager (HDI HDM) and Support Center Director (HDI SCD).
Enhanced Escalation to Assisted Service -- When problem escalation to assisted service is necessary, Self-Service Suite ensures that the help desk analyst
or customer service representative has full access to the end-user's entire resolution history, as well as the ability to understand the individual end-user's computing environment -- to help speed problem resolution.
In addition, the state-of-the-industry address, prestigious HDI Team Excellence Award winners and the first-ever Help Desk Analyst
of the Year Award will be presented at the conference.
April 4 /PRNewswire/ -- HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, today announced the winner of the 2006 Global Help Desk Analyst
of the Year award.
UniPress is offering four DEMA Education-led courses, including Help Desk Analyst
(HDA), Help Desk Manager (HDM), Service Level Management (SLM), and Understanding Performance Metrics (UPM).