IVR

(redirected from IVVR)
Also found in: Acronyms, Encyclopedia.

IVR

abbreviation for
(Government, Politics & Diplomacy) International Vehicle Registration
References in periodicals archive ?
The knowledge will be provided to users through SMS, WAP, Web, IVR and IVVR.
But overseas, things are very different, and IVVR systems are a viable option--thanks in large part to the work of Italy's H-Care.
Since incorporating the contact center on-demand provider's IVVR functionality into its VRS platform, the nonprofit has seen its call-abandonment rate fall by about 40 percent, according to Ekse.
It empowers developers to deploy IVR and IVVR systems, outbound dialing, intelligent routing, CTI screen pop, video conferencing, video call recording, voicemail, IP telephony, video messaging, SMS, fax, and email.
There are some interesting things you can do in a contact center now, like pushing a video to a potential customer to let them see how a product works," says Rob Marchand, senior director of product management at Genesys Telecommunications Laboratories, which has included IVVR capabilities into the latest release of its VoiceGenie IVR solution.
These include video calls, video RBT, multi-screen video streaming on demand, IVVR, video optimization, etc.
Unified customer communications includes unified communications, plus facilities such as automatic call distribution, queuing, self help IVR and IVVR (interactive voice and video response), unified recording (recording of all the channels), unified reporting and unified management and supervision--all focused on the customer.
Video Text Overlay - enables the overlay of text in multiple languages on top of video streams, providing more flexibility for the video solution developer to deploy captivating interactive 3G video features, such as participant names with a video conference pane, labeling a camera location in a mobile video surveillance application, advertisement insertions, or IVVR.