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servqual

   Also found in: Acronyms, Wikipedia 0.01 sec.
servqual [ˈsɜːvˌkwɒl]
n
(Business / Marketing) Marketing the provision of high-quality products by an organization backed by a high level of service for consumers
[from serv(ice)1 + qual(ity)]
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SERVQUAL consists of reliability, responsiveness, empathy, assurance, and tangibility, among which, reliability, responsiveness, and empathy are considered as the factors relating to information service quality evaluation.
AHP and CA based evaluation of website information service quality: ... by Changping, Hu; Yang, Zhao; Mingjing, Guo / Journal of Service Science and Management (JSSM)
In their study, after identifying the dimensions of service quality, the SERVQUAL tool was employed for assessing the quality of service.
WRKLFQUAL: a tool for measuring Quality of Work Life by Kandasamy, Indira; Sreekumar, Ancheri / Research and Practice in Human Resource Management
It has already been argued by Cuthbert (1996) that SERVQUAL is an instrument to measure the satisfaction and dissatisfaction of educational experiences.
Education service delivery and students' satisfaction: a study of ... by Husain, Fawad; Hanim, Suhaiza; Fernando, Yudi; Nejati, Mostafa / Global Business and Management Research: An International Journal
 
 
 
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