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telephone banking

   Also found in: Financial, Wikipedia 0.01 sec.
telephone banking
n
(Economics, Accounting & Finance / Banking & Finance) a facility enabling customers to make use of banking services, such as oral payment instructions, account movements, raising loans, etc., over the telephone rather than by personal visit


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IVR systems that the typical person deals with on a regular basis are telephone banking, tele-voting and credit card transactions.
However, telephone banking does not answer to the problem of some clients that are busy but are still willing to apply for credit cards.
Sue Thomas, telephone banking adviser at the Bridgend contact centre, said: "I had a variety of jobs before joining Lloyds TSB but, as a mum, I wanted to work hours that suit me at a good rate of pay.
 
 
 
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