Underleveraged resources is missing out on opportunities by under-leveraging
26 June 2014 - A survey of US bank customers conducted for US predictive analytics and decision management software company FICO (NYSE: FICO) found that banks are under-leveraging
their loyal customer bases, missing out on opportunities to increase top-line growth by cross-selling additional services.
Banks are recognizing that they have been under-leveraging
the interaction between the teller and the customer," said Jim Hughes, Vice President and General Manager, Siebel Finance.