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Nearly 60% of call centers fail to even practice cross- selling and up-selling during customer interactions.
Tracking behavior can provide insight into cross-selling and up-selling opportunities to existing customers, she said.
The study argues that in order to recoup investments and generate new revenue, call center managers must implement cross-selling and up-selling strategies.
Successful call centers master the skills of cross-selling and up-selling strategies.
By pairing Acxiom's world-class information solutions with AGI's strategic vision and loyal customer base, we'll see new and exciting opportunities in product development, cross-selling and up-selling and in the development of new channels for AGI's lifestyle focus," said Hogue.
Call center agents' incentive and compensation packages -- Turnover, blocked calls, cost per rep and many other key performance measurements -- Inbound and outbound call metrics for the financial services industry -- Up-selling and cross-selling strategies -- Offshore outsourcing -- Process efficiency and call center technology
In addition to improving customer service and brand awareness, transactional email enjoys statistically high open-rates that provide an opportunity for up-selling and cross-selling targeted offerings.
Cross-selling and up-selling require in-depth customer relationships and an extensive knowledge of customer behavior.
And by combining DealerLOGIX with the DiversiForm's TRAX Services, DiversiForm will now be able to provide a complete up-selling solution to their customer base as part of their total CRM package.
28 /PRNewswire/ -- Despite the financial services industry's innovation in implementing cross-selling and up-selling strategies, less than 10% of banks claim they turn a profit in their call centers, according to a new report from business intelligence firm Cutting Edge Information.
Easy up-selling of complimentary products and services
The joint venture combines the call-center capabilities of Merchants with TSYS' special business unit known as TSYS Managed Services, both of which specialize in customer-servicing operations, including back-office, cross-selling and up-selling activities for financial institutions engaged in card issuing and merchant acquiring.
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