Dubai Chamber of Commerce and Industry has launched the pilot phase of its Business
Voice Portal, a new digital platform designed to streamline public-private sector cooperation and contribute towards Dubai's economic progress and development.
Commenting on the launch of the Business
Voice Portal, H.E.
Under the agreement, we will avail a variety of services including Gensys
voice portal, Gensys outbound, Gensys Social Media and Avantage CRM.'
In addition, customers will be able to perform more than 30 self-service transactions on the Genesys
Voice Portal.
Cisco unified customer
voice portal; building unified contact centers.
To enable effective--and managed--multichannel interactions, Avaya has now come out with Avaya Aura Contact Center 6.2 and Avaya Aura Experience Portal, formerly the Avaya
Voice Portal, which, says Jorge Blanco, vice president, marketing, contact center says is "akin to two halves of the brain." And to train it Avaya now offers consulting services.
In addition, LumenVox's Speech Engine 10.0 (www.lumenvox.com/products/speech_engine) has successfully completed interoperability testing with Cisco Customer
Voice Portal 7.0.
Avaya Experience Portal software and tools unify migration of open standards-based applications from Avaya Interactive Response, Avaya Media Processing Server and prior releases of Avaya
Voice Portal.
Interactions will supply sophisticated, conversational
voice portal for members of Best Western Rewards loyalty programme of the company.