But unlike the "data warehouse" approach typified by CRM initiatives, the aggregated view provided by ATG's Wisdom-enabled technology is designed for real-time, operational use -- where the information can be used by any customer-facing application that needs it, be it a Web site, a customer agent, a voice-enabled IVR application, an ATM, or a retail point of sale device.

ATG Unveils ATG Wisdom(TM): Putting Enterprise and Customer Knowledge ... by Business Wire

In fact, one-third of contact center customers indicate that they won't refer a company to friends if they have an unsatisfactory experience with a customer agent.

ResponseTek Debuts Contact Center Solution; Drives Customer Loyalty, ... by Business Wire

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customable
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customer
customer agent
customer profile
customer relationship management
customer ship
customer wait time
customer's broker
customer's man
customer-facing

Customer Account Representative
Customer Account Retrieval System
Customer Account Services
Customer Accounting and Payment Strategy
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Customer Acquisition and Management System
Customer Acquisition Due Diligence
Customer Acquisition Form
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Customer Acquisition Unit
Customer Action Team
Customer Activation Tracking System
Customer Activities Web Page
Customer Address Location Area
Customer Administration Center
Customer Administration Communication System

Customer Administration Line Record System
Customer Administration Panel
Customer Advance Notification Distribution Verification Source
Customer Advisory Board
Customer Advisory Bulletin
Customer Advisory Group
Customer Advocacy Group
Customer Advocate
customer agent
Customer Agent Information Network System
customer aggregator
Customer Alert Signal
Customer Analysis and Reporting
Customer Analysis and Solutions
Customer Analytic Record
Customer analytics
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Customer and Data Network Services
Customer and Model Profit Analysis
Customer and Product Requirements
Customer and Subscriber Integrator
Customer Application Consultant
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customer approval
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