However, in its last election manifesto the Conservative Party made a commitment to legislate to ensure that every public-sector worker operating in a customer-facing
role must speak fluent English, or if in Wales, English or Welsh to an appropriate standard.
Much has been said about the decline of customer service, but it's especially unfortunate when customer-facing
employees desperately want to please - yet can't.
Almost every bank says it wants its customer-facing
functions--deposit counselors, customer service groups, loan officers, loan assistants--to be more "customer centric.