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defensiveness |
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At the heart of this book is a powerful but more than slightly simplistic concept: companies that want to grow need to climb on a "blue train" of empowerment, enthusiasm and teamwork, and reject a "red train" of defensiveness, defeatism and stagnation. Effective leaders on the road to becoming exemplary leaders recognize how critical it is to be a calming influence during "the wilderness" times and to avoid defensiveness, overreaction and anger in the face of disorder or confusion. When you fail to do this, you commonly provoke defensiveness. |
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