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For instance, disconfirmation bias reflects that people pay greater attention to information that negates their perspective rather than to that which supports their pre-existing views (Edwards & Smith, 1996; Lord, Ross, & Lepper, 1979).
At the confirmation and disconfirmation phase, researchers study the emerging theory in real practice situations with the focus on analyzing research findings in light of how the findings verify or refute elements of the theory.
The theoretical underpinnings of CBSP research have roots in a number of perspectives, with one of the most popular being the theoretical foundations of expectation disconfirmation theory (e.
Cronin and Taylor (1992) criticized SERVQUAL on the basis of disconfirmation paradigm and instead of measuring service quality as attitudinal paradigm.
1977, "Effect of Expectation and Disconfirmation on Postexposure Product Evaluations: An Alternative Interpretation," Journal of Applied Psychology, 62(4), 480-486.
Therefore, a confirmation or disconfirmation of the content is relevantly due from the recipient of the ega-utterance.
Levitt (1966) first coined the term "expectation-reality discrepancy" (ERD) to explain how disconfirmation of client expectations can interfere with subsequent counseling.
The victim to patient process: The disconfirmation and transformation of abuse.
1983) urged disconfirmation as an intervening variable affecting satisfaction and that the effect of disconfirmation is adequately captured by expectation and perceived performance.
Long-term relationships have been shown to be influenced by positive disconfirmation outcomes (e.