However, for students who are struggling, the self-evaluations have (unexpectedly) illuminated the difference between how students view/evaluate themselves versus the evaluation and feedback
from peers and the instructors.
By designing a structured program (with an evaluation and feedback
process built into it), carefully selecting and adequately training mentors, properly matching mentors and proteges, and monitoring the mentor-protege relationship, an organization can enjoy the benefits that mentoring has to offer.
Larson, Atkisson, Hargreaves, and Nguyen (1979) argue that consumer satisfaction evaluation and feedback
is one of the few mechanisms to improve services to meet consumer needs.