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| CIOs cannot rely on traditional actions -- such as improving operational efficiency, reducing IT costs and automation that lead to commoditization -- to meet executive expectations," said Mark McDonald, group vice president and head of research for Gartner EXP. This round-number level has served as both resistance and support in the past for the shares and could once again reject EXP. The survey results make it very clear that business expectations of IT have changed dramatically and executives are expecting their CIOs to move beyond concerns about cost, security and quality to help grow the business," said Marcus Blosch, vice president and research director at Gartner EXP. |
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