At a lesser level, so are sites that provide "secret" telephone voicemail trees, such as gethuman
I've worked closely with Walter over the last few years and I have a high regard for his skills and integrity," said Walt Tetschner, editor of ASR News and GetHuman
IVR systems, as we all know, have a bad reputation reinforced by "Saturday Night Live" skits and GetHuman
Via viral e-mails and news reports, the IVR Cheat Sheet has escalated in popularity and legend and has now turned into a high-traffic Web site called GetHuman
NASDAQ: NUAN), the world's leading supplier of speech and imaging solutions, today outlined its speech application blueprint that can help global businesses and contact centers achieve the customer experience and goals for phone-based customer service set forth by GetHuman
In addition, the continuing presence of sites like GetHuman
Shinn notes that more than 75 percent of the nearly 700 IVR systems in the GetHuman
customer service database use a female voice, though research has been inconclusive.
SpeechTEK 2006 announced today that keynote speakers will be Paul English, founder of the gethuman
CRM: For a long time the Gethuman
Web site was all the rage--the gateway to bypassing automated systems and reaching an actual operator.
The problem with IVRs, according to Walt Tetschner, a GetHuman
project leader and advocate, isn't the fact of their existence but of their usability.