The FootPrints line of web-based service desk products and services helps organizations of all sizes, streamline and automate their help desk
and customer support operations.
For UniPress, this is a well-deserved award; one that signifies the company's value to the contact center community and specifically to its supportive customers who reinforced, with their votes, its position as the best help desk
provider within the Americas region.
Lehigh University offers yet another great example of how FootPrints can help universities and educational institutions automate their help desk
and support processes," said Mark Krieger, President of UniPress Software.
In 2004 the Help Desk
Institute, an association for service/support professionals, asked support managers and directors around the country if they provided self-service tools so users could solve their own tech problems.
IBM's Global Services sees the Virtual Help Desk
as the next generation of support for corporate help desks
," said John Richards, IBM's eSupport development executive for Global Services.
CORE 2000 (Certified Operation for Resolution Excellence) is geared toward companies who want to enhance their productivity, customer service and industry status through improved Help Desk
When the help desk
needs a new hammer, how big should it be?
In response to overwhelming demand within the information technology support industry, Help Desk
2000 is releasing three new programs: the Certified Field Support Technician(TM), the Help Desk
2000 PlusProgram(TM), and the Help Desk
2000 Certified Instructor(TM).
Readily available information and a tiered help desk
have driven up the first-call closure rates to approximately 83 percent - significantly higher than before.
Tioga's technology and vision are essential in helping us reinvent the Help Desk
industry," said Pete McGarahan, senior executive director of Help Desk
HEAT is a help desk
solution that logs and tracks issues through resolution.
2000 anticipates that TriActive's sponsorship will complement our effort to deliver benefits and value to our members," said Pete McGarahan, senior executive director of Help Desk