The ITMC responds to end-user requests for support, and also provides support for various business-unit help desks
, technology-based help desks
and application help desks
, resulting in a "help desk
for help desks
," ultimately responsible for the entire IT enterprise.
NASDAQ: METG) today announced that, according to a recent analysis of Global 2000 companies that currently outsource their IT help desks
, a majority of these companies are unhappy with their current relationship.
Nasdaq SmallCap Market:SPLK), a leading developer of CTI (Computer Telephone Integration) and IVR (Interactive Voice Response) solutions for help desks
, has joined the Remedy(R) Corporation Product Partners Program with FastCall(R), a tightly integrated CTI solution for the Help Desk
Knowlix makes affordable knowledge tools for internal help desks
and external support centers.
The Duke project does exemplify a larger issue for IHEs: As technology usage grows on campus, how do the roles of help desks
IBM's Virtual Help Desk
, an outsourced service offering targeted initially for the corporate enterprise market, is designed to alleviate the high costs associated with corporate help desks
and transform them into fully-automated, self-assisted operations by diagnosing and electronically solving technical problems.
Leading Provider of Knowledge-Driven Solutions for Internal Help Desks
Enhances Robust Tools and Services to Increase Support Levels and Reduce Costs
E[acute accent]The RightAnswers Self-Service - University Edition solution enables higher education help desks
to provide their users with a university-specific knowledge base, empowering them to self-resolve their incidents while providing an efficient and effective process to request help desk
assistance when needed.
Like many other customers in this niche, FootPrints' multi-project functionality makes it extremely easy to track and manage a wide spectrum of activities, such as facilities management, operations, departmental help desks
and a call center consultant and trainer specializing in help desks
and technical support organizations; Dr.
Hundreds of pages on how real life Help desks
are managed - for you to download and use immediately for your Help Desk
Vocent Password Reset saves large enterprises millions of dollars every year through password reset automation, lowering help desks
costs while maximizing security.