IBM's Virtual Help Desk, an outsourced service offering targeted initially for the corporate enterprise market, is designed to alleviate the high costs associated with corporate help desks and transform them into fully-automated, self-assisted operations by diagnosing and electronically solving technical problems.
Headquartered in Palo Alto, California and founded in 1997, Tioga has developed the first solution that enables enterprise IT help desks to dramatically reduce PC support costs, drive first call resolution and end the need for costly desktop visits.
Both Peregrine Systems and Help Desk 2000 view corporate Help Desks as critical to effective infrastructure management and emerging business initiatives, such as e-commerce, enterprise resource planning (ERP) and asset management.
E[acute accent]The RightAnswers Self-Service - University Edition solution enables higher education help desks to provide their users with a university-specific knowledge base, empowering them to self-resolve their incidents while providing an efficient and effective process to request help desk assistance when needed.
Like many other customers in this niche, FootPrints' multi-project functionality makes it extremely easy to track and manage a wide spectrum of activities, such as facilities management, operations, departmental help desks, etc.