help desk

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Noun1.help desk - a service that provides information and assistance to the users of a computer networkhelp desk - a service that provides information and assistance to the users of a computer network
service - an act of help or assistance; "he did them a service"
Translations

help desk

n telefonischer Informationsdienst, → Helpdesk nt
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References in periodicals archive ?
IBM's Virtual Help Desk, an outsourced service offering targeted initially for the corporate enterprise market, is designed to alleviate the high costs associated with corporate help desks and transform them into fully-automated, self-assisted operations by diagnosing and electronically solving technical problems.
Headquartered in Palo Alto, California and founded in 1997, Tioga has developed the first solution that enables enterprise IT help desks to dramatically reduce PC support costs, drive first call resolution and end the need for costly desktop visits.
Leading Provider of Knowledge-Driven Solutions for Internal Help Desks Enhances Robust Tools and Services to Increase Support Levels and Reduce Costs
Both Peregrine Systems and Help Desk 2000 view corporate Help Desks as critical to effective infrastructure management and emerging business initiatives, such as e-commerce, enterprise resource planning (ERP) and asset management.
E[acute accent]The RightAnswers Self-Service - University Edition solution enables higher education help desks to provide their users with a university-specific knowledge base, empowering them to self-resolve their incidents while providing an efficient and effective process to request help desk assistance when needed.
What impresses me most is their desire to share their methodologies for creating best-in-class Help Desks with all of their members," said McGarahan.
Like many other customers in this niche, FootPrints' multi-project functionality makes it extremely easy to track and manage a wide spectrum of activities, such as facilities management, operations, departmental help desks, etc.
AiC selected Oxford to kick off the event based on his vast expertise in designing and implementing successful Help Desks.
and a call center consultant and trainer specializing in help desks and technical support organizations; Dr.
An alternative service, Help Desk Consultation, is available to assist customers in planning, configuring and implementing their own internal Help Desks.
Hundreds of pages on how real life Help desks are managed - for you to download and use immediately for your Help Desk success.