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routinize

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rou·tin·ize  (r-tnz, rtn-z)
tr.v. rou·tin·ized, rou·tin·iz·ing, rou·tin·iz·es
1. To establish a routine for.
2. To reduce to a routine: a government that routinized mass murder while carrying out its totalitarian policies.

rou·tini·zation (--zshn) n.


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Anthony Giddens (1991) has suggested that the need for "basic trust" and "ontological security" drives humans to routinize their practices so as to give order and stability to their relationships, especially in the face of the growing complexity and diversity of modern society (Emirbayer and Mische 1998:978).
Only the Japanese, whose genius for transforming Western art into loony kitsch is unrivaled, have managed to routinize the 9th; by the 1990s young Japanese couples began an annual tradition of celebrating Christmas eve: first a giant take-out meal from Kentucky Fried Chicken, then a concert of Beethoven's 9th, and finally an all-night session at one of Japanese infamous "love-hotels.
If you want to routinize your service calls and create predictable and reliable customer outcomes, that?
 
 
 
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