telephone tapping

(redirected from Call monitoring)
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telephone tapping

[ˈtɛlɪfəʊnˌtæpɪŋ] nintercettazione f telefonica
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Coast Radio Melbourne had previously only covered Port Phillip Bay and Western Port, leaving distress call monitoring to volunteers along the rest of Victorian coastal waters.
He said the service was established after successfully completing all challenges, including recruitment of staff, their training on modern lines, acquisition of land for rescue stations; construction of rescue stations, development of international standards ambulances, rescue and fire vehicles, acquisition of toll free emergency number 1122 and wireless frequencies, development and establishment of vehicles tracking and call monitoring systems, for the control room for effective monitoring.
HomeCall, which is part of Coast & Country Housing but isn't exclusively for the firm's tenants, provides 24-hour independent living services for people in their own homes through referrals, 24-hour call monitoring and a warden response service.
Due to its ability to provide cradle-to-grave call reporting, recorded call monitoring and exclusive employee productivity statistics, ETB&A needed AgentWatch.
An integrated Live Call monitor allows users to connect to one or more Tracer systems, each with up to 192 channels; an Auto Call Monitor provides real time automatic live call monitoring.
He explained that NSN had delivered a network expansion with voice call monitoring centre to Iranian telecommunication operator TCI in the second half of 2008.
PVQM service provides the staff, processes and tools for call monitoring to pinpoint problems, real-time notification and rapid resolution of any degradation.
A Staffordshire business specialising in call monitoring technology has received backing from the North Staffordshire Risk Capital Fund (NSRCF) to the tune of pounds 50,000.
The pendant system has a push button alarm on it which connects to a call monitoring centre.
The solution reportedly features: SIP call control, which enables call monitoring and third-party call control among SIP-enabled devices; a web services-based application programming interface, which allows organisations to create contact centre solutions that integrate with business solutions such as CRM, SFA and unified communications; as well as Integrated Envox Call Information Manager, which enables applications to optimize call processing as the call moves from the IVR front-end to the agent's desktop, or between agents across distributed contact centres.
The campaign group Liberty called for statutory regulation of all forms of surveillance, including call monitoring.
NASDAQ: VRNT) today announced that Frost & Sullivan, a global growth consulting company, has recognized it with two global innovation awards--the 2011 "Asia Pacific Call Monitoring Systems Vendor of the Year" and the "Latin America Customer Value Enhancement Award in the Contact Center Applications Market.