contact centre

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contact centre

n
(Commerce) another name for call centre
Collins English Dictionary – Complete and Unabridged, 12th Edition 2014 © HarperCollins Publishers 1991, 1994, 1998, 2000, 2003, 2006, 2007, 2009, 2011, 2014
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Ahead of the start of the 28-day national stop smoking challenge - Stoptober -the Welsh Contact Centre Forum estimated employee sickness absences related to smoking costs contact centres in Wales PS1.6m per annum.
"Contact centres make a major contribution to the local economy every year and these awards are a great way to highlight and promote the industry and the contribution it makes to Wales."
IT was a night of celebration for the region's contact centres which turned out in force for the 10th annual North East Contact Centre Awards held at Rainton Meadows Arena in Sunderland.
Emma, who works for RBS Insurance (Churchill) in Stockton, won the prestigious People Development Hero award ahead of workers at 145 contact centres based in the region.
Summary: SED, the UAE-based traffic accident service provider, signed a Memorandum of Understanding with Avaya as the exclusive solutions partner for all SED contact centres in the Middle East.
The IPscape solution is used predominantly in call or contact centres to alleviate issues around cost containment, speed to market, real-time insight & the integration of new communication channels such as social media.
This software solution runs on the Altitude vBox communications platform, a supported SIP server which allows SIP and ISDN connectivity in contact centres and runs on top of Asterisk and Digium ISDN boards.
Furthermore, aggregate operational spending by contact centres will also increase by approximately 8.1% annually to reach around US$ 768.3 million by end of 2013, up from US$527.3 million in 2008.
And aggregate spending on contact centres in the GCC is likely to reach $768.3 million by 2013 from $527.3m last year, according to a study conducted by Madar Research in conjunction with marketing communications consultancy Orient Planet.
And aggregate spending on contact centres in the GCC is likely to reach $768.3 million by 2013 from $527.3 million last year, according to a study conducted by Madar Research in conjunction with marketing communications consultancy Orient Planet.
Verint Witness Actionable Solutions recently published its research findings in "Customer Feedback in Contact Centres: Australia" on behalf of callcentres.net.