CRM

(redirected from Customer Experience)
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Related to Customer Experience: Customer experience management

CRM

abbreviation for
(Industrial Relations & HR Terms) customer relationship management
References in periodicals archive ?
This learning event discusses customer behaviour and habits, organizational and cultural changes, creating value beyond products and purchases, measuring CX, effective customer retention strategies, employee engagement, and understanding of digital customer experience.
Writing for people in either quality management or customer experience, they discuss customer experience, customer experience lifecycle, quality management system, the interlock between a quality management system and customer experience, optimizing customer experience, and transforming an existing quality management system into a model centered on customer experience.
Customer experience implies the customer's involvement at different levels--such as rational, emotional, sensorial, physical, and spiritual.
The global research study focused on businesses customer experience strategy, its adoption, benefits, challenges as well as the importance of building a long-term relationship with customers.
Despite this, only 11 percent of companies fall into Forrester's customer experience "leader" category--companies that consumers rate as delivering exceptional customer experience.
By splitting the feedback PeopleMetrics uncovered the customer experience practices that are most highly correlated with financial performance.
Because more and more customers and nearly all promotional campaigns now interact across multiple touchpoints, the likelihood of providing a poor customer experience has only been increased.
Amae CI Suite users can log-in from the Performance Console and drill down to the drivers of performance and customer experience to affect change.
A: The customer experience is the consistent, intentional delivery of your brand promise through every interaction your customers have with your people, processes, products and services.
Although the insurance customer experience has traditionally involved intermediaries, the industry is being forced to expand customers' channel options to the Internet and call centers to remain competitive, reduce costs and allow agents to focus on the most value-added activities.
The organization has reached a scale where having a well-respected customer experience practitioner in this co-leadership role will complement the organization's future evolution, and I look forward to working with him.
Without it, there is a significant risk that the end result will be a good, but ultimately undifferentiated, customer experience that will sooner or later be matched by the competition, eliminating any hard-fought advantage that may have been secured.

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