e-CRM


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e-CRM

n
1. (Communications & Information) customer relationship management carried out on the internet
2. (Commerce) customer relationship management carried out on the internet
Collins English Dictionary – Complete and Unabridged, 12th Edition 2014 © HarperCollins Publishers 1991, 1994, 1998, 2000, 2003, 2006, 2007, 2009, 2011, 2014
References in periodicals archive ?
Analyzing the Effects of e-CRM on customers Loyalty: A case study of Parsmodir Khazar Enterprise.
Dr Amir Manzoor of Bahria University, Karachi, said Pakistani businesses, just like those in many other developing countries, lack e-CRM (customer relationship management) system.Dr Gabor Kiss of Obuda University, Hungary, discussed the possibilities of changing information security awareness of the students in the higher education.
E-CRM as a management strategy that manages the relationships with the customers by using internet or other electronic touch points, enables the organization to create a valuable relationship and obtain a better understanding of customer behavior.
Strategic marketing tailored to the digital landscape: Automated one-to-one marketing programs that leverage cross-channel email and in-app messaging for improved customer retention, service conversions, extensions, up- sells, cross-sells and subscription renewals, provided by a Digital Agency with e-CRM experts.
Bader, a General Manager (GM) at the Saudi Telecom Company (STC), was browsing customer data sets that had been recently added to the company's advanced electronic customer management (e-CRM) system Mr.
There are formed concepts and solutions E-CRM and social CRM to enable it to reach a specific group of customers and build strong relationships with them.
[3] Milovic B., Differences crm and e-crm business strategy, Infoteh-Jahorina Vol.