According to Vicki Strull
, design strategist, 64% of consumers say that a positive customer experience is the biggest indication of brand loyalty.
Jurecky, Esq., Power Law Firm LLP, Shapiro & Croland Sokol, Behot & Fiorenzo, Son-Fal Strull
and Lans, L.L.C., Uscher, Quiat, Uscher & Russo, P.C.
However, the extent to which patients want to be involved in treatment decisions remains uncertain, with some studies finding that patients wish to be informed but not necessarily involved in treatment decisions (Strull
, Lo, and Charles 1984; Ende et al.
, William M., Bernard Lo, and Gerald Charles.
and colleagues studied hypertensive patients and their physicians, they discovered that clinicians underestimated patients' desires for information in almost one third of the cases but overestimated their patients' desires to make decisions, believing that almost 80% preferred to participate when just over one half actually reported that desire.
[19.] Lo B, Saika G, Strull
W, Thomas E, Showstack J.