Washington, March 4 ( ANI ): Some frontline service employees who are rewarded for hikes in customer loyalty and satisfaction also may engage in "service sweethearting," a clandestine practice that costs their employers billions of dollars annually in lost revenue, a new study had found.
It identifies traits that may predispose some employees toward service sweethearting and may aid employers in weeding them out of the candidate pool.
One of the newest systems is a patented video recognition software package developed by StopLift Checkout Vision Systems to catch "sweethearting," a form of theft in which a cashier, working in tandem with the customer, pretends to scan items but deliberately bypasses the scanner, sometimes leaving a product in the cart or basket, so that the customer is not charged.
Of that total, about $10.5 billion is achieved through the practice of sweethearting.
NEW YORK -- New computer vision technology may help retailers curtail "sweethearting" losses, an insidious form of theft that accounts for an estimated $13 billion in losses each year.
Sweethearting occurs when dishonest cashiers pretend to scan merchandise but actually bypass the scanner, not charging the customer for the item.