So in July of 2015, the 80-year-old Denver-based financial institution--with 15 branches, 100,000 members, and assets totaling more than $1 billion--implemented Fonolo's In-Call Rescue call-back
solution in its contact center.
A joint statement from YAS and Greater Huddersfield Clinical Commissioning Group, said: "Regional arrangements for clinical call-backs
are in place and YAS staff clinically assess all calls waiting for a call-back
in order to prioritise those who need the most urgent help.
While browsing a web page, a visitor can leave a call-back
number and talk to a sales person.
I have tried calling the bank's call centre repeatedly and each time they tell me that they have registered me for a call-back
In the first month since the installation, overall talk times for Stream Energy agents have decreased by nearly 30%, 25% of customers have shown a preference for using the new self-service options and almost 90% of customers using the call-back
feature are finding it meets their needs.
The longest I have had to wait for a call-back
is half an hour and I was given an appointment for the next day to see one of the most popular doctors who, under the old system, you would have waited two weeks to see.
Also, if you have left the premises and are in transit or at home and are called back again, that's another four hours' call-back
While the rise in the number of complaints is worrying, the increase in call-back
times is of even greater concern.
There's a Web Call-Through application that allows users to reach an integrated contact center by clicking on a "Call Me" icon and either requesting a call-back
or live text chat with a trained telehealth professional.
We have not agreed on any by-pass services but we have agreed call-back
licenses will be granted, totally unrestricted over the period of transition by both Cable & Wireless and the countries of the OECS.
Not only do you have the advantage of rapid two-way communication between physicians and nurses - physicians are sometimes amazed to find themselves contacting the right nurse on the first call-back
- but you have a more quiet, homelike atmosphere without the constant overhead paging.
This went on so long it seemed like it would never be over,'' said Vicki Rowland, a housekeeper at Yosemite Lodge, who lost her job and is awaiting a call-back