collection resource

collection resource

A collection system, platform, or capability that is not assigned or attached to a specific unit or echelon which must be requested and coordinated through the chain of command. See also collection management.
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Data Collection Resources, a developer of quality monitoring and recording solutions for call centers, recently announced the release of CEMS-SC, its solution for centers with under 25 agents.
Data Collection Resources, a provider of quality monitoring and recording systems, has announced that Art Gladney has joined the company as director of sales to lead the company's national sales efforts.

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