Stocking critical, highly used, non-ASL repair parts at the unit level builds equipment readiness, reduces not mission capable (NMC) time, and shortens customer wait times
It reduces the customer wait time
through improved control, management, and visibility of sustainment material flowing from national sources into the theater.
This automated supply-chain management application named Birdtrack, originally developed to track average customer wait times
for replacement parts, now includes a number of decision-making tools.
"The results of this action are much improved efficiency and reduced customer wait time
," said Lt.
* has info on readiness, requisition status, supply, maintenance, equipment usage, recommended parts lists, customer wait time
stats, and asset visibility
"Division Support Commands and Corps Support Commands are clamoring for CAISI SAT and are excited about what it will do for their customers in reduced customer wait time
and flexibility in the battle space." said MAJ Burke.
Current DoD policy also promoted increased accountability throughout a weapon system's life-cycle through the adoption of innovative contracting concepts and new logistics metrics, such as customer wait time
, which measures the impact of logistics directly on the warfighter.
The "customer wait time
in Southwest Asia is now 15.2 days, compared to 17.4 days two years ago, said Army Lt.
Forward-Deployed Naval Force (FDNF) units homeported at NAVSTA Rota are noticing a significant decline in customer wait time
for their surface cargo.
The key to reducing customer wait time
is for the requesting COM-SEC custodian to monitor the ISSP system for any returned requisitions, quickly correct the errors identified, and immediately resubmit the request.
He championed the largest realignment of aerial port operations in Air Mobility Command history, reducing customer wait time
and saving more than $43 million annually.