customer wait time


Also found in: Acronyms.

customer wait time

The total elapsed time between issuance of a customer order and satisfaction of that order. Also called CWT.
References in periodicals archive ?
Noting the problems with the BMSO's large ASL, high customer wait time, and low customer satisfaction, the brigade surgeon, BMSO officer-in-charge, and support operations (SPO) medical logistician for the 4th Brigade Combat Team, 1st Infantry Division, looked into the situation.
COLT includes more information than the current system and has an optimization scheme to minimize customer wait time.
This automated supply-chain management application named Birdtrack, originally developed to track average customer wait times for replacement parts, now includes a number of decision-making tools.
Even though defense transportation officials have reported successful results from their end-to-end distribution efforts, the reality is that more coordination between the supply and the transportation operations would help shrink further the customer wait time.
The transfer evolved out of a joint NAVSUP GLS, NAVSUP WSS, and Naval Supply Systems Command headquarters Continuous Performance Improvement project and will enable NAVSUP WSS to make more efficient transportation decisions while improving customer wait time and Fleet readiness.
Another tool that helps materiel managers support the SSA is planned delivery time analysis, which calculates customer wait time (CWT) and, more specifically, requisition wait time (RWT), by sorting and analyzing data by a single materiel, or stock, number.
Central Command (CENTCOM) for DLA to provide wholesale distribution support in theater in order to reduce customer wait time and transportation costs and improve overall readiness.
The AMC-Defense Distribution Center (DDC) Air Cargo Consolidation Integrated Process Team (IPT) was formed to reengineer processes that have a positive effect on customer wait time, item availability, velocity, and demand on strategic transportation assets to benefit deployed forces.
In addition, QS/1's IVR expands store hours, improves workflow, reduces customer wait time and provides a better working environment for the pharmacy staff," says Chuck Gordon, QS/1 industry analyst.
His efforts ensured that the customer wait time goal of two-day seaport of debarkation, or SPOD, hold time was consistently met.
Analysis of current data trends suggests there is a direct correlation between customer wait time (CWT) and mission-capability (MC) rates: as CWT goes down, the MC rate goes up.
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