emotional labour


Also found in: Encyclopedia, Wikipedia.

emotional labour

n
(Professions) work that requires good interpersonal skills
Collins English Dictionary – Complete and Unabridged, 12th Edition 2014 © HarperCollins Publishers 1991, 1994, 1998, 2000, 2003, 2006, 2007, 2009, 2011, 2014
References in periodicals archive ?
Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave?
T he concept of emotional labour is one that is fast rising up the business agenda.
Any individual or group investing as much time, money, social effort, and emotional labour into a marriage as Pakistanis, is dangerously susceptible to the sunk-cost fallacy.
And they were holding up some interesting placards that said things such as 'I am every woman', 'Cats against catcalls', 'Emotional labour ke paisay do [pay us for the emotional labour]', 'Haq ki taraf naya qadam [a new step towards the right path]', etc.
Holding placards, raising slogans and singing feminist songs, the women first gathered outside the National Press Club, Islamabad and then marched around the F-6 Markaz, demanding recognition of their physical, mental and emotional labour and healing collectively from the wounds inflicted on them by capitalism, patriarchy, militarism, religious fundamentalism and imperialism, said Tooba Syed of Women Democratic Front, one of the many organisers of the march.
Emotional rescue: The role of emotional intelligence and emotional labour on well-being and job-stress among community nurses.
There are even servant AIs who perform emotional labour, such as Azuma Hikari, the Japanese AI assistant who claims to have missed its master when they are not about.
The session, "Managing Conflict and Emotional Labour" offered baristas advice on how to deal with challenging customers in coffeehouses as well as conflicts or tension with co-workers.
Through this process, the following four themes emerged: intensity of care, moral conflict, professional uncertainty and emotional labour.
Researchers from a multi-institutional research group worked together to produce Emotional labour demands in enabling education: A qualitative exploration of the unique challenges and protective factors.
Women, he explained to one friend with something like self-awareness, generally got this more precisely than men." The term 'emotional labour' gets vastly overused, but this is a textbook example.