help desk


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ThesaurusAntonymsRelated WordsSynonymsLegend:
Noun1.help desk - a service that provides information and assistance to the users of a computer networkhelp desk - a service that provides information and assistance to the users of a computer network
service - an act of help or assistance; "he did them a service"
Translations

help desk

n telefonischer Informationsdienst, → Helpdesk nt
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References in periodicals archive ?
The FootPrints line of web-based service desk products and services helps organizations of all sizes, streamline and automate their help desk and customer support operations.
For UniPress, this is a well-deserved award; one that signifies the company's value to the contact center community and specifically to its supportive customers who reinforced, with their votes, its position as the best help desk provider within the Americas region.
Lehigh University offers yet another great example of how FootPrints can help universities and educational institutions automate their help desk and support processes," said Mark Krieger, President of UniPress Software.
In 2004 the Help Desk Institute, an association for service/support professionals, asked support managers and directors around the country if they provided self-service tools so users could solve their own tech problems.
IBM's Global Services sees the Virtual Help Desk as the next generation of support for corporate help desks," said John Richards, IBM's eSupport development executive for Global Services.
CORE 2000 (Certified Operation for Resolution Excellence) is geared toward companies who want to enhance their productivity, customer service and industry status through improved Help Desk practices.
When the help desk needs a new hammer, how big should it be?
In response to overwhelming demand within the information technology support industry, Help Desk 2000 is releasing three new programs: the Certified Field Support Technician(TM), the Help Desk 2000 PlusProgram(TM), and the Help Desk 2000 Certified Instructor(TM).
Readily available information and a tiered help desk have driven up the first-call closure rates to approximately 83 percent - significantly higher than before.
Tioga's technology and vision are essential in helping us reinvent the Help Desk industry," said Pete McGarahan, senior executive director of Help Desk 2000.
Help Desk 2000 anticipates that TriActive's sponsorship will complement our effort to deliver benefits and value to our members," said Pete McGarahan, senior executive director of Help Desk 2000.

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