Resolution contains KANA
's Response and IQ tools, integrated to enable complete knowledge-powered services assisted by an agent or customer, leading to increased agent productivity and service delivery according to KANA
Cannabis investment firm Salveo Capital revealed on Monday the completion of the acquisition of a minority equity interest in Flow Kana
of Northern California for an undisclosed amount.
Cannabis company Flow Kana
said on Monday that it has completed its USD22m round of financing led by the New York-based private equity firm Gotham Green Partners.
Enterprise's multilingual KM capabilities are designed to help agents provide the same level of support to customers worldwide through appropriate translations, language switching and multilanguage searching.
The collective solutions from Verint and KANA
would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement.
said that the acquisition gives it additional complementary product offerings and expertise.
With the newly unveiled Active Framework, customer information is pulled automatically in real-time from any data source, including KANA
's knowledge base application, KANA
Customer service applications provider KANA
) has launched its KANA
Response Live product for web collaboration, online chat and co-browsing.
Emmet Feeney, capability manager, Customer Services, with eircom, says, "The ultimate reward with any new system is quick results, and that's what we achieved with KANA
. The KANA
system enables prompt support and helpful advice, which benefits our customers and employees."
, a global leader in customer service solutions delivered on-premise or in the cloud, lets organizations take complete control over every customer interaction, so they can take care of customers while growing revenues, managing costs and reinforcing brand.
24 April 2012 a[euro]" US customer service solutions company Kana
Software Inc said today it had closed a transaction to acquire privately-held Dutch sector firm Trinicom for an undisclosed sum.
TELECOMWORLDWIRE-April 24, 2012-Trinicom acquired by KANA
Software(C)1994-2012 M2 COMMUNICATIONS http://www.m2.com