Jaitley earmarked a sum of ` 1,700 crore for setting up 1,500 multiskill
training institutes in the country and scaling up Pradhan Mantri Kaushal Vikas Yojna.
Heimerl and Kolisch  combined the multiskill
and the learning curves together in IT-projects and presented a mixed nonlinear programming model for minimizing the scheduling costs.
Accurate and flexible multichannel forecasting and scheduling functionality that eliminates overstaffing and addresses immediate and deferred phone and nonphone tasks and inbound and outbound activities for multiskill
and multisite environments.
Tightly integrated with the Five9 Virtual Contact Center platform and powered by NICE technology, the complete Five9 WFO solution includes interaction recording with built-in query, storage, and retention capabilities; quality monitoring with integrated coaching; workforce management, including advanced forecasting and scheduling with built-in multiskill
and multisite capabilities; interaction, speech, desktop, and call flow analytics; and agent performance management, with dashboards and scorecards for individuals, teams, and entire organizations.
Currently 12 CCG craftsmen are taking part in the Multiskill
Mastery of a new subject area can be easily incorporated in future multiskill
scheduling plans, creating new opportunities to deliver the best service experience possible to each customer.
The coefficients for the multiskill
Number Knowledge Test, when used as a screener, appeared higher (.
NIIT recently completed an Engineering Multiskill
Programme (EMS) financed by Tamkeen and which ran for nine months.
Vendors could cut the system-administration burden by approximately 50 percent by revamping their solutions and properly integrating the handling of multiskill
, multisite, multichannel environments, including blended inbound/ outbound.
MAS was created to help ensure that multiskill
efficiencies are realized by generating schedules based on individual skills.