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om·buds·man(ŏm′bŭdz′mən, -bədz-, -bo͝odz′-)
1. A man who investigates complaints and mediates fair settlements, especially between aggrieved parties such as consumers or students and an institution or organization.
2. A government official, especially in Scandinavian countries, who investigates citizens' complaints against the government or its functionaries.
[Swedish, from Old Norse umbodhsmadhr, deputy, plenipotentiary : umbodh, commission (um, about, around, all over; see ambhi in Indo-European roots + bodh, command; see bheudh- in Indo-European roots) + madhr, man; see man- in Indo-European roots.]
(Government, Politics & Diplomacy) the position or function of an ombudsman