A FAMILY'S dream trip is in limbo after BA axed their flights, only to tell them hours later they could rebook
them - at almost PS2,000 more.
Up to 40,000 customers telephoned the airline after receiving the message incorrectly telling them that they had to rebook
China Eastern Airlines did not rebook
the women after their connecting flight was cancelled due to bad weather.
Passengers of affected flights may rebook
, refund or place the ticket cost in a travel fund, free of charge
Two Taiwan-based travel agencies said Monday that they will help customers rebook
their flight schedules and hotel accommodation following a major protest that paralyzed air traffic at Hong Kong International Airport.
The airline said it has moved to back-up manual systems for checking in passengers to keep some flights operating and is also offering customers the chance to rebook
for another day.
Affected PAL passengers of canceled flights on Monday were given three options: One, to be re-accomodated on flights to and from Hong Kong on Tuesday (August 6); two, to rebook
within 30 days from original flight date with rebooking fees waived; or to refund the cost of their tickets within 30 days from original flight date with refund fees waived.
American Airlines will try to rebook
passengers for any of its Boeing 737 Max flights through Nov.
For their existing bookings, Lagamon said, the affected passengers have the option to rebook
their flights, get a full refund or place the cost of the ticket in a travel fund.
Affected passengers, who will be given one round trip travel voucher, were told that they could opt to rebook
their flights, free of charge, for travel within 30 days from original departure date; receive a full refund; place the full cost of the ticket in a travel fund; or re-route to/from alternate airports, subject to seat availability.
We are working to rebook
impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience...We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible." Shares of Boeing, maker of the 737 MAX,are little changed in midday trading.