If self-service doesn't give them what they want, more than 95 percent of consumers are likely to recontact
via another service channel, forcing companies to incur additional costs by handling those service inquiries in multiple, increasingly expensive ways."
Overall, we attempted to recontact
1,121 of the original subjects, with the following disposition: 219 (19.5 percent) were no longer with the same insurer, 283 (25.2 percent) could not be contacted (wrong phone number, no answer after 15 tries, language barrier, etc.), and 166 (14.8 percent) refused or did not complete the survey, leaving 558 subjects who completed the interview, which is 77.1 percent of those contacted who were still eligible.
"Once you've built a database, how you recontact
the prospect is up to you," says Altberg.
In 1992 the PSID undertook a pilot effort to recontact
previous nonrespondents (both sample and nonsample members).
Of this total, we were able to recontact
2,261, or 56 percent.
(Netscape 1.1 is recommended because it can automatically recontact
the site periodically for the latest messages.) An interesting difference to this conference method is that you can interlace talk with small graphics.
At one point, one of the receivers failed temporarily; later, competition for the DSN intensified as NASA engineers tried to recontact
the lost Mars Observer craft.
X elected not to be a donor, whereupon Head appealed to the University of Iowa to recontact
her and explain the relevant facts of the case in detail.
Gallup Daily tracking respondents with a college degree, who agreed to future recontact
, were invited to take the Gallup-Purdue Index survey online.
Of the 23 discordant individuals (200-177 = 23) having low pore activity despite wild-type homozygous 1513 AA or heterozygous AC genotypes, 19 were available for participation, and 4 were lost to recontact
"The duty to recontact
is a well-established ethical issue," he said.